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Technical Support Specialist

Tel Aviv Operations

Job Description:

As a technical support specialist at Shopic, you’ll be responsible for providing timely and effective Tier II support to our customers in production and in pre-production activities.

Responsibilities:

  • Provide high-level technical support and act as the first point of escalation for Tier 1
  • Support pre-production and production deployment, configuration, and testing while ensuring best practices are followed and recommendations are communicated
  • Work with engineering teams to help triage, manage and resolve issues to ensure successful support and issue resolution
  • Support, monitor, test, and troubleshoot hardware and software
  • Escalate issues to the appropriate internal teams as part of the issue handling process
  • Ensure that issues are handled within the agreed SLA
  • Provide management reports on issues status, create and maintain support dashboards
  • Some travel may be required

Requirements and Qualifications:

  • Bachelor of Science (Engineering, Computer Science, Information Systems) or Technical Associates Degree with 2-3 years of experience
  • Ability to mentor and support Tier 1
  • Experience working remotely with Linux systems over SSH
  • Experience in reviewing system logs and drawing conclusions
  • Experience running Bash or Python scripts to debug issues
  • Hands-on experience dealing with incident and escalation management
  • A talent for problem-solving and troubleshooting a variety of IT issues
  • Strong oral and written communication skills
  • Must have strong technical skills with the ability to prioritize and work independently

If you’re excited by what we’re doing and want to be part of our journey,
email us at jobs@shopic.co

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Submit your CV with this form:

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