Store Operations Manager

We are looking for a new member to join our team, to oversee our flagship project at a customer site near San Antonio, Texas, USA. 

The Store Operations Manager will be part and lead the on-site operational team and provide training and support. As a Store Operations Manager, you will act as the primary interface between the customer and Shopic.

Work will consist of conducting day-to-day operations to adhere to project deadlines, provide technical and support, training shoppers, managing project schedules and tracking on-site. Streamline data collection efforts, promote the adoption by shoppers and manage Shopic’s equipment inventory at the store. Working at a global retailer store, the Store Operations Manager will support a cutting-edge technological solution and be the focal point of contact.

Responsibilities:

• Manage, lead, train and support an operational team
• Address customer needs, escalate issues to relevant teams at Shopic and monitor smooth processes
• Being a Shopic ambassador at the store, advocate our product among retail employees and consumers
• Maintain equipment stability and manage its storage
• Create and promote procedures and best practices for operational processes
• Provide on-site support and assistance

Requirements:

• 2+ years Operations/ Project Management experience (retail – advantage)
• Sales oriented
• Resourceful, out-of-the-box thinker and problem solver
• Strong mentorship and training skills
• Proven mechanical and technical abilities
• Passion for service
• Self-motivated and able to work independently, outside of the office