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Customer Success Manager

Tel Aviv Operations

Job Description:

As a Customer Success Manager at Shopic, you’ll be managing a few of our Enterprise/Named clients – driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.

Responsibilities:

  • Develop and manage client portfolios.
  • Delivering and communicating ROI for our clients, throughout the customer lifecycle.
  • Being the trusted partner for the customer on use-case and product functionality.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development.

Requirements:

  • 4+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, Project Management, or another client-facing role.
  • BA/BS (MBA/Master preferred) or equivalent army experience.
  • Highly organized and able to multi-task.
  • Impressive executive presence and communication abilities.
  • Excellent interpersonal skills.
  • Strong leadership skills.
  • Patient and active listener.
  • Ability to create structure in ambiguous situations and design effective processes.
  • Strong analytical skills, with the ability to translate data into insights.
  • Self-driven and proactive nature.
  • Experience working with large enterprise customers.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).
  • Experience in document creation.
  • Passion for technology and for being a part of a fast-growing retail tech startup.
  • Passion for service.

If you’re excited by what we’re doing and want to be part of our journey,
email us at jobs@shopic.co

or
Submit your CV with this form:
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